How can we help?
Our friendly team is delighted to answer any questions via Live Chat, every day, 5pm - 6am (AEST).
Expect a reply to your emails sent to [email protected] within 24 hours.
If you have made a Bitcoin or Litecoin deposit and it isn't showing, please keep in mind that cryptocurrency deposits can take up to 120 minutes to show in your account. However, sometimes this might take slightly longer due to high levels of transactions on the Bitcoin or Litecoin network. If 120 minutes has passed since you initiated the transaction and there are at least 6 confirmations on the blockchain, please Contact Us and we will be happy to credit your deposit manually. You can check on the progress of our Bitcoin deposit by pasting the BTC address Here.